Who should I contact for assistance?

My Child's Teacher
Email/Phone
  • I don't understand an assignment
  • I have a question about my student's grade
  • My student will be unable to attend a scheduled Zoom session
My Child's Building
​Phone
  • I did not receive a device for my student 
  • I did not receive a username and password for my student 
  • My device is broken
  • My student doesn't have all his/her courses available in Canvas
The IT Department
(816)316-4650
or
helpathome@grandviewc4.net
  • Zoom is not installed on my device
  • My device will not connect to the internet
  • I can not log into my Macbook
Instructional Tech (click here)
  • The Clever username and password provided by my building or teacher is not working
  • The Zoom app is installed on my device but I am having trouble using it 
  • I can't figure out how to access a program my teacher is requiring

Getting Started- Parent Observer Account

* The Canvas Parent Observer Mobile App is more limited in functionality than a standard web-based account. We recommend parents utilize the standard account when possible.   
Canvas Parent Observer Mobile App
Step 1. Find your students pairing code by logging into their account, clicking on the profile picture, settings, and "Pair with Observer". This will generate a code you will need in the final step.
Step 2. Download the free Canvas Android or iOS Parent App
Step 3. Open the App, click on "Find School", and enter grandviewc4.instructure.com 
Step 4. Click on "Create Account"
Step 5. Fill in the information and include the Pairing Code you obtained in step 1.
Standard Canvas Parent Observer Account
Step 1. Find your students pairing code by logging into their account, clicking on the profile picture, settings, and "Pair with Observer". This will generate a code you will need in the final step.
Step 2. Navigate to grandviewc4.instructure.com
Step 3. Click on "Create Account"
Step 5. Fill in the information and include the Pairing Code you obtained in step 1.

Want to learn more about your Canvas Observer Account